Refunds or Exchanges
If your purchase is the incorrect fit or size, or you are not entirely satisfied with your purchase, please email us at salabova@hotmail.com with your request for a refund or exchange and provide a detailed for the request. Please note, our policy lasts 10 days after you have received your product.
A new item may be exchanged for the same item or different item in the same value, or store credit or for a refund. Please note that items on sale or special promotion are non-refundable, all sales are final.
Custom-made items, or with any special fit are non-refundable.
In addition to the above and in order to be eligible for return, please make sure that the item is:
Salabova, LLC
3757 Keller Ave
Alexandria, VA 22302
USA
When we receive your return and it is inspected, we will send you a confirmation email to inform you as to our approval or rejection of your request. Once approved, we will process your exchange, store credit or if you are requesting a refund, credit will automatically be applied to your original method of payment as soon as possible.
Late or Missing Refunds
If you haven’t received your refund or exchange, you should contact your credit card company, as it may take a few days before your refund is actually posted. Once you have completed that and you still have not received your refund, please contact us at salabova@hotmail.com.
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Salabova, LLC. It may be advised that you consider using a trackable shipping service or purchasing shipping insurance. Once your product is received by us and is approved for an exchange, it will however, depend on your specific location and may take time for your exchange product to reach you.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Contact us
If you have any questions about our Returns & Refunds Policy, please contact us at salabova@hotmail.com.
All other requests to return an item will be dealt with on an individual basis.
A new item may be exchanged for the same item or different item in the same value, or store credit or for a refund. Please note that items on sale or special promotion are non-refundable, all sales are final.
Custom-made items, or with any special fit are non-refundable.
In addition to the above and in order to be eligible for return, please make sure that the item is:
- unworn
- unwashed
- unaltered
Salabova, LLC
3757 Keller Ave
Alexandria, VA 22302
USA
When we receive your return and it is inspected, we will send you a confirmation email to inform you as to our approval or rejection of your request. Once approved, we will process your exchange, store credit or if you are requesting a refund, credit will automatically be applied to your original method of payment as soon as possible.
Late or Missing Refunds
If you haven’t received your refund or exchange, you should contact your credit card company, as it may take a few days before your refund is actually posted. Once you have completed that and you still have not received your refund, please contact us at salabova@hotmail.com.
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Salabova, LLC. It may be advised that you consider using a trackable shipping service or purchasing shipping insurance. Once your product is received by us and is approved for an exchange, it will however, depend on your specific location and may take time for your exchange product to reach you.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Contact us
If you have any questions about our Returns & Refunds Policy, please contact us at salabova@hotmail.com.
All other requests to return an item will be dealt with on an individual basis.
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