frequently asked questions
DO YOU OFFER EXPEDITED SHIPPING ON ORDERS?
Unfortunately, due to the fact that we are made-to-order, we do not offer expedited shipping at this time. Please contact salabova@hotmail.com for special exceptions.
POSSIBLE DELAYS TO SALABOVA.COM ORDERS
You can still place orders on salabova.com and all orders are currently being processed in good time. However due to the uncertainty of this situation, your order may experience slight delays. We are working to make sure our delivery service runs as smoothly as possible, but the safety and well-being of our staff and clients remains our primary concern. Thank you for your understanding.
SALES AND PROMOTIONS
Salabova does offer special offer for pre-sales. This promotion runs for a limited time only and it is a final sale (no returns). Salabova also runs promotions for a special occasion like Christmas holidays- Christmas Mystery Box or a special deal for matching items.
The Salabova Online Store accepts the following payment methods:
(i) Credit cards
(ii) PayPal
We accept the following Credit Cards: MasterCard, Visa and American Express. The amount will be charged the day of the order. When sending goods back, the amount will be credited back to your original method of payment.
CAN YOU RETURN?
YES.
If your purchase is the incorrect fit or size, or you are not entirely satisfied with your purchase, please email us at salabova@hotmail.com with your request for a refund or exchange and provide a detailed for the request. Please note, our policy lasts 10 days after you have received your product.
A new item may be exchanged for the same item or different item in the same value, or store credit or for a refund. Please note that items on sale or special promotion are non-refundable, all sales are final.
Custom-made items, or with any special fit are non-refundable.
In addition to the above and in order to be eligible for return, please make sure that the item is:
Salabova, LLC
3757 Keller Ave
Alexandria, VA 22302
USA
When we receive your return and it is inspected, we will send you a confirmation email to inform you as to our approval or rejection of your request. Once approved, we will process your exchange, store credit or if you are requesting a refund, credit will automatically be applied to your original method of payment as soon as possible.
ARE THERE ANY CHARGES FOR RETURN?
There are no charges for return. Original shipping charges are non-refundable. You are responsible for the charges of the return shipping.
LATE OR MISSING REFUNDS
If you haven`t received your refund or exchange, you should contact your credit card company, as it may take a few days before your refund is actually posted. Once you have completed that and you still have not received your refund, please contact us at salabova@hotmail.com
DO YOU SHIP INTERNATIONALLY?
No.
HOW MUCH DO YOU CHARGE FOR SHIPPING?
All shipping on your orders over $100 is free at this moment. We offer a flat rate shipping of $ 15. We use USPS services and we`ll provide you with your tracking number.
DUTIES AND TAXES
The cost of duties and taxes are at the customer responsibility. Please select carefully as we are unable to refund any duties or taxes for international returns.
HOW DO I TAKE MY MEASUREMENTS?
Please check out our video on How to take my own measurements or visit our blog.
WHAT IS THE BEST WAY TO CARE FOR THE CLOTHING?
Please see the care instructions at each product listing or check out our Care guide on our blog.
HAVE ANY OTHER QUESTIONS YOU DON`T SEE HERE?
Don`t hesitate to reach out to us and ask! Just email us at salabova@hotmail.com.
Unfortunately, due to the fact that we are made-to-order, we do not offer expedited shipping at this time. Please contact salabova@hotmail.com for special exceptions.
POSSIBLE DELAYS TO SALABOVA.COM ORDERS
You can still place orders on salabova.com and all orders are currently being processed in good time. However due to the uncertainty of this situation, your order may experience slight delays. We are working to make sure our delivery service runs as smoothly as possible, but the safety and well-being of our staff and clients remains our primary concern. Thank you for your understanding.
SALES AND PROMOTIONS
Salabova does offer special offer for pre-sales. This promotion runs for a limited time only and it is a final sale (no returns). Salabova also runs promotions for a special occasion like Christmas holidays- Christmas Mystery Box or a special deal for matching items.
The Salabova Online Store accepts the following payment methods:
(i) Credit cards
(ii) PayPal
We accept the following Credit Cards: MasterCard, Visa and American Express. The amount will be charged the day of the order. When sending goods back, the amount will be credited back to your original method of payment.
CAN YOU RETURN?
YES.
If your purchase is the incorrect fit or size, or you are not entirely satisfied with your purchase, please email us at salabova@hotmail.com with your request for a refund or exchange and provide a detailed for the request. Please note, our policy lasts 10 days after you have received your product.
A new item may be exchanged for the same item or different item in the same value, or store credit or for a refund. Please note that items on sale or special promotion are non-refundable, all sales are final.
Custom-made items, or with any special fit are non-refundable.
In addition to the above and in order to be eligible for return, please make sure that the item is:
- unworn
- unwashed
- unaltered
Salabova, LLC
3757 Keller Ave
Alexandria, VA 22302
USA
When we receive your return and it is inspected, we will send you a confirmation email to inform you as to our approval or rejection of your request. Once approved, we will process your exchange, store credit or if you are requesting a refund, credit will automatically be applied to your original method of payment as soon as possible.
ARE THERE ANY CHARGES FOR RETURN?
There are no charges for return. Original shipping charges are non-refundable. You are responsible for the charges of the return shipping.
LATE OR MISSING REFUNDS
If you haven`t received your refund or exchange, you should contact your credit card company, as it may take a few days before your refund is actually posted. Once you have completed that and you still have not received your refund, please contact us at salabova@hotmail.com
DO YOU SHIP INTERNATIONALLY?
No.
HOW MUCH DO YOU CHARGE FOR SHIPPING?
All shipping on your orders over $100 is free at this moment. We offer a flat rate shipping of $ 15. We use USPS services and we`ll provide you with your tracking number.
DUTIES AND TAXES
The cost of duties and taxes are at the customer responsibility. Please select carefully as we are unable to refund any duties or taxes for international returns.
HOW DO I TAKE MY MEASUREMENTS?
Please check out our video on How to take my own measurements or visit our blog.
WHAT IS THE BEST WAY TO CARE FOR THE CLOTHING?
Please see the care instructions at each product listing or check out our Care guide on our blog.
HAVE ANY OTHER QUESTIONS YOU DON`T SEE HERE?
Don`t hesitate to reach out to us and ask! Just email us at salabova@hotmail.com.
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